We recently sent our gas fitter plumber to a job where the central gas heater was isolated at a domestic home in Hawthorn East. The incident had occurred due to an NBN technician accidentally hitting a gas line, resulting in the pilot light unable to be relit. This meant the client was in a position where they could not use their central heating in the cooler months of winter. We were determined to resolve the clients gas issue in a professional and timely manner.
Gas Works, Hawthorn East.
Upon first inspection when arriving on site, we found the gas had been isolated. It was important to check if any leaks were present and we did this by turning the gas back on and using our special equipment. It was great news to find that there were no existing leaks in the gas line. We then attempted to light the pilot but found the main gas control to be seized. The solution our plumber saw best fit was to install a new gas control.
We needed to order parts in order to fix the issue and we did this immediately and booked in to attend the following day. We understood the circumstances our client was in and wanted to ensure we resolved their issue in the most timely way possible so they could use their heater again.
When attending site the following day, the first thing we did was isolate the gas supply at the meter. Our gas fitter plumber then went on to disconnect the gas fitting line from the central heating unit and removed the main burner assembly and gas valve. He then cleaned out the air inlet and combustion chamber before fitting the new gas valve to the burner assembly and installing the assembly into the heater. The Gas fitting was then connected and tested. The pilot light successfully lit and the main burner pressure was set. The plumber then carefully reassembled the unit. A carbon monoxide test was run to ensure the gas works completed were operating in a safe manner. The airflow through the registers was also tested. Both tests demonstrated the desired results, meaning the job had been successfully completed.
The Plumber took the time to explain to the client the works he had done and that the issue had now been resolved. We never leave site until our clients feel confident and happy about the works we have done. We want our clients to feel well informed and confident in the service we provided them. We believe it is things like this which makes us the best plumber in Melbourne.
If you ever find yourself in a situation where you need a Gas Fitter, Gas Repair job done or a professional plumber in Hawthorn East, contact Gallant Plumbing on 1300 830 956.