Frequently Asked Questions
No job is too small. Our priority is long-term relationships with our customers. From little things, big things grow.
For residential properties, payment is made on site once the job has been completed and the customer is satisfied. We accept payment by credit card (MasterCard and Visa), cheque or cash.
Payment is due on site upon completion of the job, once the customer is satisfied.
Yes, we can help with gas plumbing. Please give us a call on 1300 831 956. For a complete list of plumbing services we offer, read our services for residential, commercial and body corporate customers [link].
Our service area includes Melbourne’s eastern, southeastern and inner northern suburbs. See a complete list of areas we service.
Our normal operating hours are 8am – 5pm, Monday to Friday. We are contactable 24 hours a day, seven days a week on 1300 830 956 for emergency plumbing problems.
Yes, we are available after-hours for plumbing problems in residential, body corporate and commercial properties in Melbourne. Our emergency and after-hours minimum callout fee is $399 (inc GST)*.
*This fee includes two hours of labour and use of equipment. Material costs are not included.
Yes, we provide emergency plumbing services in Melbourne. Contacts us 24 hours a day, seven days a week on 1300 830 956.
Yes. Our plumbers are:
- registered with the Victorian Building Authority
- fully insured with Public Liability Insurance through QBE Insurance
- members of Master Builders Association of Victoria
We also provide all new staff with intensive customer service training when joining our team.
Many people believe regular gutter cleans are unnecessary, however we recommend that they are thoroughly cleaned 1-2 times per year.
CCTV, which stands for Closed circuit television, is an investigation process where camera technology assesses sewer and stormwater drains on a property so that you are able to identify the exact problem within the drain and identify the exact location of the problem.
A Jet pressure unit is a specialised piece of machinery that use high pressure water to break through tree roots, recover silt and clean the stormwater system.
A compliance certificate is a certification that a plumbers work complies with the prescribed plumbing standards. A compliance certificate must be issued and signed by a licensed plumber for specific plumbing work carried out.
Read our full blog post on Compliance Certificates HERE
Your properties sewer system is made up of all the pipes from your bathroom, kitchen and laundry. Your storm water system is made up of the gutters, downpipes, pits and drains that collect and carry rainwater away from your house.
Supply and installation of a new hot water service can be done usually the same day but this is also an opportunity to discuss the many options of a similar sized unit, or another more efficient larger unit if needed.